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Terms of Service

Last updated: 9 August 2026

1. About These Terms

These Terms of Service (the “Terms”) govern access to and use of the website, online store, customer accounts, appointment services and related services operated by Parsea Atelier, trading under the brand Parséa Atelier (“Parsea,” “we,” “us,” or “our”).

Our public business location is 20 Queen’s Road Central, Central, Hong Kong. You may contact us at parsea.atelier@gmail.com.

By browsing the website, creating an account, booking an appointment, submitting an order or purchasing a product, you agree to these Terms and to the policies expressly incorporated into them, including our Privacy Policy and Shipping policy. If you do not agree, you should not use the website or place an order.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable consumer law.

2. Eligibility and Customer Accounts

You must have legal capacity to enter into a binding contract in your place of residence. If you use the website on behalf of a company or another person, you confirm that you are authorised to bind them.

You are responsible for providing accurate, current and complete information, safeguarding your account credentials, and notifying us promptly of suspected unauthorised use. We may suspend or restrict an account where reasonably necessary to protect customers, investigate suspected fraud, comply with law or address a material breach of these Terms.

3. Product Information and Fine-Jewellery Characteristics

We take reasonable care to describe products accurately. Product photographs, videos, renderings, measurements and colours are presented for guidance. Screen settings, lighting, photography and natural material characteristics may cause the appearance of a product to differ slightly from its appearance in person.

Diamonds, gemstones, pearls and precious metals may exhibit natural variations in colour, clarity, inclusions, texture, grain, weight and dimensions. Pieces made or finished by hand may also have minor differences. These characteristics are not defects where they fall within the description, specifications, agreed design and reasonable jewellery-making tolerances.

Carat weights, stone dimensions, chain lengths, bracelet lengths, ring measurements and other specifications are approximate unless expressly stated to be exact. Where a product is sold by reference to a certificate, written quotation, approved design or agreed specification, those documents form part of the product description.

You are responsible for reviewing all product details and selecting the correct size, colour, metal, stone option and other configuration before submitting an order. If you need assistance, contact us before ordering.

4. Prices, Currency and Taxes

Unless otherwise stated, prices are displayed in Hong Kong dollars (HKD). The final amount shown at checkout may include or exclude delivery charges, duties or taxes depending on the destination and checkout configuration.

International customs duties, import taxes, brokerage charges and similar government or carrier charges are generally not included in our product prices or shipping fees and are the responsibility of the recipient unless checkout expressly states otherwise.

We may change prices prospectively at any time. A price change will not affect an order that we have already accepted, except where required to correct an obvious error and permitted by law.

If a product is listed at an obviously incorrect price or with materially incorrect information, we may contact you before accepting the order. You may confirm the corrected order or cancel it for a full refund. If we cannot contact you or the error makes fulfilment unreasonable, we may cancel and refund the affected order.

5. Orders and Contract Formation

Product listings and website content are invitations for customers to submit orders; they are not binding offers by us to supply every listed product.

When you submit an order, you make an offer to purchase the selected products under these Terms. An automated order acknowledgement confirms that we received your request, but does not necessarily mean that we have accepted it. A binding contract is formed when we send an express order-acceptance communication, confirm that production has commenced, or dispatch the product, whichever occurs first.

We may decline or cancel an order before acceptance where reasonably necessary because of product unavailability, a pricing or description error, failed or reversed payment, suspected fraud, sanctions or legal restrictions, an unsupported destination, an inability to meet a bespoke request, or another legitimate operational reason. If payment has been taken, we will refund the cancelled amount to the original payment method, subject to payment-provider processing times.

We may impose reasonable quantity limits and reject orders that appear to be placed for unauthorised resale.

6. Payments and Fraud Checks

You authorise us and the payment providers made available at checkout to charge the total amount shown for your order. Payment information is processed by the relevant payment provider; we do not ordinarily receive or store complete payment-card details.

Orders may be subject to verification, authentication and fraud screening. We may request reasonable supporting information, require an alternative payment method, delay acceptance, or cancel and refund an order where the information supplied cannot be verified or risk indicators remain unresolved.

You must not initiate an unjustified payment dispute or chargeback. This does not restrict your right to dispute an unauthorised transaction or seek a lawful remedy. We encourage you to contact us first so that we can investigate and try to resolve the matter promptly.

7. Made-to-Order, Bespoke and Personalised Pieces

A product is made to order where it is produced, assembled, sized, engraved, customised or sourced specifically for the customer after the order is placed. A bespoke order includes a piece developed from customer instructions, measurements, design discussions, drawings, stone selections or written approvals.

Our current estimated preparation periods before dispatch are:

Product type	Estimated preparation period
Made-to-order rings and pendants	Approximately 2–3 weeks
Made-to-order bracelets	Approximately 3–4 weeks

These are good-faith estimates rather than guaranteed completion dates. Complex requests, design changes, stone sourcing, quality-control work, public holidays or circumstances outside our reasonable control may extend production. We will communicate a material delay and, where appropriate, discuss available options.

All customer orders are non-cancellable once placed, including in-stock, sale-priced, discounted, made-to-order, bespoke, personalised and engraved orders. This does not affect our right to decline or cancel an order under Section 5, or any remedy that applicable law requires.

You may request a ring-size change by emailing parsea.atelier@gmail.com within 24 hours after order confirmation. A size change is not guaranteed and is effective only when we confirm it in writing. Other product changes—including the design, metal, stone, engraving, personalisation or selected item—cannot be made after the order is placed. We are not responsible for an unsuitable result caused by inaccurate measurements, spellings, dates, design instructions or approvals supplied by the customer, although we will assess whether a practical alteration or repair is possible.

8. Returns, Exchanges and Product Concerns

8.1 Final-sale purchases

We do not offer voluntary refunds, returns or exchanges. All orders are final once placed. Sale-priced items, items purchased using a discount code, and all made-to-order, bespoke, engraved, personalised, resized or otherwise customised items are final sale.

Please review the product description, dimensions, specifications, sizing and selected options carefully before placing an order. Contact us before purchase if you need help.

8.2 Defective, damaged or materially misdescribed products

The final-sale restrictions above do not exclude any mandatory right or remedy. If a product arrives damaged, is defective, or is materially different from the agreed description or specification, please contact us promptly at parsea.atelier@gmail.com with your order number, a description of the issue and clear photographs where reasonably possible.

Please notify us within 48 hours after delivery where reasonably practicable so that we can investigate efficiently. Failure to notify within that period does not remove a right that cannot lawfully be excluded.

Depending on the circumstances and applicable law, an appropriate remedy may include inspection, repair, replacement, correction, price adjustment or refund. A product must not be altered, repaired or serviced by an unauthorised third party before our assessment, unless reasonably necessary to prevent further damage.

Normal wear, accidental damage, improper storage, exposure to chemicals, impact, loss, theft, unauthorised alteration and failure to follow reasonable care instructions are not manufacturing defects.

9. Shipping, Delivery and Collection

Orders are dispatched from Hong Kong. Current estimated transit periods after dispatch are:

Destination	Estimated delivery after dispatch
Hong Kong	Approximately 2–3 business days
International destinations	Approximately 2–3 weeks

Delivery dates are estimates and may be affected by customs, weather, peak periods, public holidays, carrier disruption, remote-area service, security checks or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and ensuring that an authorised person can receive the parcel. Additional charges caused by an incorrect address, refused delivery, repeated failed delivery or uncollected parcel may be charged to you where permitted by law.

Where tracking is available, we will provide tracking information after dispatch. Risk of accidental loss or damage passes when the order is delivered to the stated address, an authorised recipient or a collection point selected by you, subject to mandatory law. Please contact us promptly if tracking shows delivery but the parcel cannot be located.

Atelier collection may be offered by appointment. Collection timing will be confirmed separately; please do not attend before receiving a ready-for-collection notice. We may request order confirmation and reasonable identification before releasing a high-value item.

Further details are available in our Shipping policy, which forms part of these Terms.

10. Customs and Cross-Border Orders

You are responsible for checking whether a product can lawfully be imported into the destination. Customs authorities may inspect, delay, hold or return a shipment. We are not responsible for charges or delays imposed by customs or another public authority, but we will provide reasonable documentation available to us.

If a parcel is returned because duties were unpaid, delivery was refused, the address was incorrect or import requirements were not met, we may deduct reasonable unrecoverable delivery, return, customs and payment-processing costs from any refund permitted by law. Made-to-order and other final-sale restrictions continue to apply.

11. Appointments, Advice and Customer Decisions

Jewellery consultations, sizing assistance, care information and general guidance are provided to help customers make informed decisions. Unless expressly agreed in writing, they are not valuations, investment advice, insurance advice or gemmological certification.

You remain responsible for selecting products and specifications that meet your needs. If a purchase is intended for a fixed occasion, tell us before ordering so we can advise whether the requested timeline appears feasible; we do not guarantee delivery for an occasion unless expressly agreed in writing.

12. Care, Repairs and Third-Party Work

Fine jewellery requires appropriate care. Care instructions are general and may vary according to the piece. Contact us before using an unfamiliar cleaning method.

We may offer inspection, repair, resizing, refinishing or other after-sales services on a case-by-case basis. Any scope, charge and estimated time will be confirmed separately. Unauthorised repair, alteration or resizing may affect our ability to assess a product concern and may void any voluntary service commitment, but will not remove a mandatory statutory right.

13. Intellectual Property

The website and its content—including the Parséa Atelier name and branding, jewellery designs, photographs, video, text, graphics, drawings, layouts, product names and software elements—are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may access the website for personal, non-commercial shopping purposes. You must not copy, reproduce, modify, scrape, publish, sell, distribute, create derivative works from, commercially exploit or use our content, designs or branding without prior written permission, except where applicable law expressly permits.

Submitting an enquiry, inspiration image or design brief does not transfer ownership of our pre-existing techniques, concepts, design elements or intellectual property. Ownership and permitted use of any bespoke design documentation may be addressed in a separate written agreement.

14. Acceptable Use

You must not use the website to violate law or third-party rights; transmit malicious code; interfere with security or operation; obtain unauthorised access; scrape or harvest data at scale; impersonate another person; submit fraudulent information; abuse payment or promotion systems; or engage in conduct that could damage us, our customers or service providers.

We may take proportionate steps to prevent or investigate misuse, including restricting access, cancelling an unaccepted order, preserving relevant records and reporting suspected unlawful conduct.

15. Third-Party Services and Links

The store is hosted on Shopify and may use third-party payment, wallet, delivery, analytics, communications, customer-account and social-media services. Their services may be governed by their own terms and privacy notices.

Links to third-party websites are provided for convenience. We do not control and are not responsible for third-party content, availability, security or practices. This does not limit any responsibility that applicable law places on us for a provider acting on our behalf.

16. Privacy and Electronic Communications

Our collection and use of personal data are described in our Privacy Policy. Transactional communications—including order, payment, production, delivery, account, security and policy notices—are part of providing the requested service.

We send promotional emails or messages only where the recipient has opted in or another lawful basis applies. Marketing preferences can be withdrawn using the unsubscribe method in the message or by contacting us.

You agree that contracts, order acknowledgements, approvals, notices and other records may be created and communicated electronically. You are responsible for providing an email address and phone number that you can access.

17. Website Availability and Information Updates

We aim to keep the website accurate and available, but we do not promise uninterrupted or error-free access. We may maintain, update, suspend or change website features where reasonably necessary.

We may correct typographical, technical or administrative errors and update product or policy information. Where a correction materially affects an order already submitted, we will address it under the order-formation and mandatory-rights provisions above.

18. Liability

To the fullest extent permitted by law, we are not liable for losses that were not reasonably foreseeable when the contract was formed, losses caused by information or instructions supplied by you, or business losses arising from a consumer purchase.

Where liability can lawfully be limited, our aggregate liability relating to a product or order will not exceed the amount paid for the affected product, except where a higher remedy is required by law.

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where it cannot be excluded, wilful misconduct, or any other liability or consumer right that applicable law does not permit us to exclude or limit.

19. Events Outside Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, epidemic, war, civil disturbance, government action, customs action, transportation interruption, labour dispute, utility or telecommunications failure, cyber incident, supplier failure or shortage of a specifically selected material.

We will take reasonable steps to reduce the effect, communicate a material delay and resume performance when reasonably possible. This clause does not remove rights that apply where performance becomes impossible or a delay is legally fundamental.

20. Suspension and Termination

You may stop using the website at any time. We may suspend access for material breach, unlawful activity, security risk or misuse. Provisions concerning payment obligations, intellectual property, liability, dispute resolution and other terms intended by their nature to survive will continue after termination.

21. Changes to These Terms

We may update these Terms to reflect changes in law, services, technology or business practices. The revised version will be posted with a new “Last updated” date. Material changes will apply prospectively unless law permits or requires otherwise. The Terms in force when we accept an order generally govern that order.

22. General Legal Provisions

If a provision is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue.

A failure or delay in enforcing a right is not a waiver. You may not assign an order or rights under these Terms without our consent where the assignment would materially affect performance. We may assign our rights and obligations as part of a genuine business transfer, provided your mandatory rights are not reduced.

Unless expressly stated otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Ordinance (Cap. 623).

23. Governing Law and Disputes

These Terms and each order are governed by the laws of the Hong Kong Special Administrative Region, without depriving a consumer of mandatory protections that apply in the consumer’s place of residence.

Please contact us first so that we can try to resolve a concern fairly and promptly. If a dispute cannot be resolved, the courts of Hong Kong will have non-exclusive jurisdiction, subject to any mandatory right to bring proceedings elsewhere.