退款政策

Last updated: 9 August 2026

This Policy applies to purchases from Parsea Atelier, trading as Parséa Atelier. Please read it carefully before placing an order.

All orders are final once placed. We do not offer voluntary refunds, returns, exchanges or customer-requested cancellations. A ring-size change may be requested within 24 hours under Section 5. Nothing in this Policy limits any right or remedy that cannot legally be excluded.

1. At a Glance

Situation	Our policy
An order has been placed	It cannot be cancelled; a ring-size change may be requested within 24 hours under Section 5
An item is bought on sale or with any discount code, including WELCOME8	Final sale; no voluntary refund, return or exchange
An item is bespoke, made to order, customized, personalized or engraved	Final sale; no voluntary refund, return or exchange
A bespoke or diamond-sourcing deposit is paid	Non-refundable as explained in Section 4, subject to applicable law
An item arrives damaged, defective or incorrect	Contact us promptly under Section 6; we will assess the issue and provide an appropriate remedy where required
A ring needs resizing	One complimentary resizing of one or two sizes may be available under Section 10

2. Choosing Your Piece with Care

Each piece is prepared with care for its customer. To help us begin handling and production promptly, every order is final once placed. We are therefore unable to offer voluntary refunds, returns, exchanges or customer-requested cancellations.

Before ordering, please review the product description, measurements, materials, stone details, size, colour, price, production time and selected options. If you are unsure about any detail, please contact us before purchase—we will be happy to assist you.

3. Final-Sale Items

The following items are final sale and cannot be voluntarily returned or exchanged after purchase:

•bespoke and custom-designed jewellery;

•made-to-order jewellery;

•personalized, engraved, altered or resized jewellery;

•items purchased at a sale or reduced price; and

•items purchased using any discount code, including WELCOME8.

Final-sale status does not remove any right or remedy that cannot legally be excluded where an item is damaged, defective, incorrect or materially different from the agreed description or specification.

4. Order Cancellations and Bespoke Deposits

All orders are non-cancellable once placed, including in-stock, sale-priced, discounted, made-to-order, bespoke, personalized and engraved orders. Please confirm every order detail before completing payment.

A deposit paid for a bespoke order, custom design or diamond-sourcing service is non-refundable where that condition was disclosed before payment. Deposits are used to reserve selected materials and cover consultation, design and sourcing work.

The no-cancellation rule does not apply where Parsea Atelier cancels the order, cannot supply the agreed item, or applicable law requires a different remedy.

5. Order Changes and Shipping Details

We are happy to help customers choose their preferred size. You may request a ring-size change by emailing parsea.atelier@gmail.com within 24 hours after order confirmation. Please include your full name, order number, original size and requested size.

A size change is not guaranteed and is effective only when we confirm it in writing. Approval depends on the ring design, available size, technical feasibility and whether handling or production has progressed. If we cannot approve the size change, the original order will continue and cannot be cancelled.

Other product changes—including the design, metal, stone, engraving, personalization or selected item—cannot be made after the order is placed.

If you need to change the delivery name, address or contact details, contact us before dispatch. We will try to help, but we cannot guarantee that a delivery change will be possible after fulfilment has begun. We may ask for reasonable verification to protect the customer and the order.

Once an order has been marked Shipped or tracking has been issued, we cannot change its delivery details. You may need to contact the carrier directly, and any carrier-approved change may involve additional charges or delays.

6. Damaged, Defective or Incorrect Items

Every item is inspected before dispatch. If an item arrives damaged, appears defective or is not what you ordered, please contact us as soon as possible. Where reasonably practicable, notify us within 48 hours after recorded delivery so that we can investigate promptly.

This claim process applies to both Hong Kong and international orders, including bespoke and discounted items.

Email to parsea.atelier@gmail.com with the following information:

Full name;
Order number;
A short description of the problem; and
Two or three clear photographs showing the item, the damage or the error, and the parcel and original packaging where relevant

Please keep the item, certificates, tags, packaging and delivery materials. Do not send the item back or arrange a repair, alteration or resizing until we provide written instructions.

The 48-hour request helps us investigate delivery damage. It does not remove a right that cannot legally be excluded.

7. Assessment and Resolution

We may ask for more photographs, delivery records or other reasonable information. We may also ask you to bring the item to our atelier or return it using an approved and insured delivery method.

If we confirm delivery damage and replacement is appropriate, the replacement will normally be the same design and same size as the original order, subject to availability. If that replacement is unavailable or unsuitable, we will discuss another appropriate remedy.

Depending on the issue and applicable law, a remedy may include repair, correction, replacement, resizing, a price adjustment or a refund. No part of this Policy prevents a remedy that applicable law requires.

8. Conditions for an Approved Return

Only send an item after receiving written return instructions from Parsea Atelier. Unless the nature of the problem makes a condition unreasonable, the item must be:

•unworn, apart from reasonable inspection;

•free from any new damage or alteration;

•securely packed; and

•returned with its original packaging, certificate, tags and supplied materials where available.

We will provide the return address, packing method, carrier and insurance instructions. Unauthorised returns may be delayed, refused by the delivery location or inadequately insured.

If the issue is confirmed to be our responsibility, we will arrange the return or address reasonable return-delivery costs that we approved in advance, subject to applicable law.

9. What Is Not Normally a Product Defect

Subject to the agreed description and applicable law, normal wear, scratches, accidental damage, impact, bending, snagging, improper storage, chemical exposure, loss, theft and damage caused by unauthorized work are not manufacturing defects.

Natural diamonds, gemstones and precious metals may have natural variations in colour, clarity, inclusions, texture, grain, weight and dimensions. Small differences caused by hand-finishing are not defects where they remain within the agreed description, approved design and reasonable jewellery-making tolerances.

10. Complimentary Ring Resizing

For an eligible ring purchased directly from Parsea Atelier, we may offer one complimentary resizing of one or two sizes up or down.

A change of more than two sizes may incur an additional charge. We will confirm the charge before starting work.

Resizing is subject to technical feasibility. Some eternity, heavily stone-set, engraved, bespoke or otherwise customized rings may not be safely resizable. We will inspect the design before confirming the service.

Any delivery, insurance, duty or other cost connected with resizing will be explained before the service begins. A resized ring remains final sale.

11. Refunds Required or Approved

Although we do not offer voluntary refunds, a refund may be provided where Parsea Atelier agrees or applicable law requires it.

A Shopify Payments refund is sent to the original payment method. It may show as Pending for up to 2 business days and may take up to 10 business days from the date we issue it to appear in your account, depending on your bank.

Customs duties, import taxes, brokerage charges and similar third-party costs are not automatically refunded by Parsea Atelier. The customer may need to apply directly to the relevant authority or provider.

12. Circumstances Not Covered

We will assess circumstances not expressly covered by this Policy fairly and reasonably. Subject to applicable law, Parsea Atelier reserves the right to determine an appropriate resolution based on the order details, agreed specifications, evidence and surrounding circumstances.